Training to a group of practitioners

Mon 8th Feb 2010, I was tasked to conduct a training session to about 35 practitioners.  They very well versed with their manual process in delivering services to their customers.  The challenge it is their first time to use an online system to manage their manual works.

I designed the training material to cover the concept of the product, where it applies in their daily works, why it will assist their works before conducting a hands on training session.

I started  the session by telling an organisation = (people,process, system, policy).  Then do a Strength and Weakness analysis on their own unit.  I found out they start recognising as a group the facts.  This make my training run smoother.

By noon, 3.5 hours later, I finished the whole training.

Dr Izhar