Make people believe it is SIMPLE

11th Feb 2010. I was tasked to conduct a training session to a group of users. These users are busy with their daily works which they conduct manually. My team came out with a simple solution to their problem which will save them effort, time and enrich their quality life.

At the beginning of the class I said to them what I am about to teach is very SIMPLE to use and learn. I started to present the concept from a lay man perspective. Quickly highlight them with benefits. Then I demo the system as per they suppose to use, a very direct approach.

Later, I asked them to hands on. Less than an hour the tarining session is over. Everybody seems to be happy and keep asking when they can actually use the software. I said give me 24 hours and they start using.

Within the system we produce reports simplying their earlier requirements. My team always take an opportunity to make a revolution when we think customers deserve a simple solution but powerful in solving their hot issues.

Looks from a SIMPLE telescope.

Dr Izhar